Quality healthcare companies today must respond to patient needs in a personalised way, all the while focusing on clinical excellence. We understand our patients are often anxious when visiting our centres, so they need to feel listened to, reassured and cared for above all else.
At Affidea, our shared goal has always been to provide compassionate care along every step of the patient journey, while at the same time creating a positive working environment for our valued staff.
With that mindset at the heart of everything we do, we realised that as a company we require more than world-class medical care. As a healthcare differentiator, we need to go the extra mile to pay special attention to our patients’ comfort and to achieve this we need highly engaged staff who demonstrate our values on a daily basis.
The Affinity Programme represents an holistic approach to our patient-centric culture and our dedicated Affinity Champions raise awareness on the importance of outstanding customer service to our staff around the country; celebrating successes and rewarding those who exemplify these values.
Through the Affinity Programme, we make sure that adequate training is delivered to staff at all levels, emphasising the importance of open communication, even in the most difficult of situations.
HR Manager Yvonne Hanrahan said; “Our Affinity Champions work in patient-facing roles and demonstrate exceptional commitment in their work and support of each other. These role models in patient care welcome change and knowledge sharing; their teamwork embedding empathy and compassion in our company DNA. We collaborate regularly to discuss how we can continually improve our processes and then communicate these learnings back to our more than three-hundred staff north and south.”
It’s an exciting time of change and innovation for us here at Affidea as we constantly learn and evolve, to ensure we are looking after our staff and our patients like no-one else. Thank you to all involved for their time, effort and fun, creative ideas to help us become a change-maker in healthcare.
— Ann Kinsella (@AnnKinsella9) April 2, 2019
— RachelHealyIre (@RachelHealyIre) April 2, 2019