PAYMENTS , CANCELLATION & REFUND POLICY

Affidea is committed to providing all of our patients with exceptional care. When a patient cancels without giving enough notice, they prevent another patient from being seen.

PAYMENT IN ADVANCE

Affidea require all patIents not covered by direct settlement with their insurers to pay for their Diagnostic Imaging at the time of booking and in advance of Affidea performing any form of imaging. You will be required at time of booking to provide details of your credit card to our scheduling agents. We regret that we are unable to accept cash or cheques at our clinics.

DIAGNOSTIC IMAGING SCHEDULING

The time allocated to you for diagnostic services is reserved especially for you. Depending on the type of imaging required we may require additional medical staff to be present to assist in the imaging process.

Being on time for your appointment is essential. If you are 15 minutes or more late for your appointment, then Affidea reserve the right not to conduct the scan. Please bear in mind that if you do arrive late for an appointment, your scan may be rescheduled and you will be charged a rebooking fee.

CANCELLATION BY US

  1. Affidea reserves the right to modify or cancel any session if unforeseen circumstances arise. If we are required to cancel your appointment we shall inform you as soon as possible and aim to reschedule your appointment as soon as is reasonably possible.
  2. Occasionally appointments may be cancelled for Health and Safety reasons or unsuitability based on medical/surgical assessment.

CANCELLATION BY YOU

  1. Without prejudice to the following terms, Affidea will provide a full refund for any individual bookings which are cancelled more than 48 hours in advance of your appointment.
  2. If you wish to cancel or reschedule a booking, please note the following cancellation conditions will apply where you are seeking to cancel / reschedule a session:

a) Cancellation: Between 24- 48 hours prior to the session – a charge of 50% of the scan price will be applicable. The remaining 50% of the scan price will be refunded to your card within 2-3 working days

b) Cancellation: Less than 24 hours’ notice – the full charge will be levied and no refunds will be given.

c) Rescheduled Appointment: less than 48 hours prior to the session – An administration / booking fee of €50 will be charged.

d) Failure to show for a session: the full cost of a session will be charged. No refund will be made. Any new booking or rescheduled booking will be considered a new appointment and will be charged for in full.

  1. If your appointment is on Monday, the cut-off time to notify Affidea is 3:00p.m. on Friday to avoid any charges and avail of your full refund.

PLEASE REMEMBER

You can cancel or reschedule your appointment by calling us on Locall 1890 400 444.

We regret that we cannot reschedule or accept a cancellation by fax or email. Failing to contact our Appointment Centre by phone will mean we are unable to refund any payments. Our Appointment Centre is open Monday to Friday 0730 – 1900 and Saturdays, 0900 – 1500.

Comfort
The foundation upon which Affidea has been built is trust. Both doctors and patients know that we strive to provide the best standard of care, delivered by the best professionals with the most modern technologies. Patients trust and rely on doctors. Doctors trust and rely on us.
 
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Network
What’s Affidea’s secret to transforming the standards of healthcare service provision? Our people. Healthcare professionals that know what they are doing and care about what they do. They make us who we are today. And who we want to be tomorrow.
 
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Sharing
We implement the highest standards and procedures to ensure safety. Affidea is committed to becoming the first European diagnostic provider to shape a new paradigm in patient safety by introducing a company wide Dose Excellence Programme ensuring the right balance between dose and image quality.
 
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Safety
Affidea has an extensive network of international affiliations with the world’s top medical institutions to ensure that our doctors always have immediate access to the latest medical knowledge, clinical guidelines and medical procedures in all Affidea medical centres in order to ensure the highest quality diagnostics and cancer treatment.
 
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Trust
We know that hospitality is important.  We care about how you feel and want to make each visit  to an Affidea centre as comfortable as we can.  An exceptional patient experience is ensured by delivering a personalised service in modern and comfortable service settings where you feel safe and confident that you are receiving the highest quality medical care.
 
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People
Technology has done more for health today than it has ever done and will do even more in the future. Affidea is committed to operating a best in class medical equipment base and maintain it’s long standing relations with major equipment producers to ensure our patients will always have access to the latest, most innovative and effective technology.
 
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Technology
We develop and exchange best practice. Patients deserve to know what we do, how we do it and why we do it. The continuous improvement of all Affidea care delivery processes is achieved by capitalising on the company’s extensive experience in 14 European countries and an organised effort to share best practice to improve patient safety and patient experience.
 
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