INTRODUCTION

Welcome to the Affidea online booking agreement. The terms and conditions of this online booking agreement, along with the information appearing in the appointment form (the “Appointment Form”) and the Website Terms of Use, which are each hereby incorporated into this agreement (together the “Terms”), form a binding legal agreement between you and Affidea HO Ireland (“Affidea”, “we” or “us”).

In addition to these Terms, you acknowledge that when booking an appointment for the Service (an “Appointment”), you will be subject to any guidelines applicable to the Service, that may be posted from time to time on this Site or that may be transmitted to you by Affidea for example by email or by post.

Please read carefully through these Terms below before making your Appointment. Should you have any queries relating to these Terms, please contact our customer service team at 0818 400 444 or appointments@affidea.com.

Please note that by booking an Appointment on this Site you agree to be bound by the Terms set out herein, and you consent to the processing of your information (including your personal data) as described in these Terms and in our Privacy Policy.

Additionally you warrant to us that all data provided by you to us is accurate, complete and up-to-date.

These Terms may be updated by us from time to time. You should therefore check this page regularly to note any changes we may have made to the Terms. Changes to the Terms will apply to Appointments made subsequent to the revised Terms being published.

DESCRIPTION OF SERVICE

Affidea provides you with the ability to book Appointments for the Service via this Site. However Affidea does not guarantee that by making an Appointment through this Site you will be provided with the Service by Affidea.

AGREEMENT BETWEEN US

The binding agreement between you and us, pursuant to these Terms, will be formed after you have completed and submitted the Appointment Form and once Affidea has processed and accepted your request and received payment for an Appointment for the Service. If your application for an Appointment is accepted, Affidea will confirm your application for appointment by email.

YOUR ACKNOWLEDGEMENTS

You acknowledge that this Site is provided solely to help you book or cancel an Appointment and you confirm and acknowledge that:

  • you are over 18 years of age and possess the requisite authority and capacity to enter into these Terms;
  • you will make the Appointment in accordance with all of the terms and conditions set out in the Terms, and any other guidelines that may be posted from time to time on the Site or sent to you by email or by post;
  • your failure to comply with these Terms or the guidelines posted from time to time on the Site will constitute a default under these Terms and, subject to applicable law, will entitle Affidea to terminate this Agreement and as a consequence, your Appointment;
  • you will only use the Site to make legitimate Appointments; and
  • you may be contacted at the telephone number provided on the Appointment Form to confirm your Appointment and you consent to being so contacted.
MAKING AN APPOINTMENT

Once you have registered your details online with Affidea and made an Appointment for the Service through this Site, we will send you an email to acknowledge your Appointment. This acknowledgement does not imply an acceptance of your request for an Appointment; rather your Appointment request is an offer to purchase an Appointment.

If you decide to make an Appointment using this Site, you may be asked to supply certain information (via the Appointment Details Page and perhaps otherwise). Our Privacy Policy outlines how we use any personal information you provide to us. By providing such information, you represent and warrant that it is accurate, complete, and current. By making any such Appointment, you agree to pay all charges at the prices in effect when such Appointment is requested.

Affidea reserves the right to refuse any request for an Appointment for any reason. Appointments may be delayed or cancelled, including if Affidea is/are not given accurate information and/or is/are unable to contact the person who has made the Appointment and/or the primary cardholder for the Appointment.

PAYMENT PROCESSING

Prices are subject to change without notice.

We endeavour to display accurate pricing, product and service descriptions and information, images, and availability as of the time that the information is submitted for display onto the Site. However, we reserve the right to correct information, such as prices and promotions, which have been published on the Site.

COMPLAINTS

If you would like to give us feedback on your experience with the Affidea healthcare programme, or have a cause for complaint, please phone us at 0818 400 444. If you are still dissatisfied following this call, please email Carol Tutty, Quality & Accreditation Manager, at quality@affidea.com and specify that you wish to escalate your complaint.

DISCLAIMERS OF WARRANTIES

This Site and the services on this Site are a tool to facilitate communications between Affidea and those users wishing to make an Appointment for the Service.

This Site is are provided by Affidea on an “as is” basis. To the fullest extent permitted by applicable law, Affidea disclaims all warranties and conditions, express or implied.

While reasonable care has been taken to ensure that all information contained on this Site is accurate and correct, Affidea cannot be held responsible for any inaccuracies contained therein. You hereby acknowledge that any reliance upon any materials found on this Site shall be at your sole risk.

Neither Affidea, any of our affiliates, nor any of our or their respective licensors, licensees, service providers or suppliers warrant or represent that this Site or any function contained in this Site will be uninterrupted or error-free, that defects will be corrected, or that the Site or the servers that make the Site available are free of viruses or other harmful components.

Affidea does not warrant or make any representations regarding the use or the results of the use of the materials incorporated in the Site or any third-party site accessed through the Site in terms of their correctness, accuracy, timeliness, reliability, or otherwise and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such product, offering, content or material.

Although this Site is accessible worldwide, not all products or services discussed or referenced herein are available to all persons or in all geographic locations. Affidea reserves the right to limit, in its sole discretion, the provision and quantity of any product or service to any person or geographic area it so desires. Any offer for any product or service made in or through this Site is void where prohibited.

Please note that no advice or information, obtained by you through this Site shall create any warranty not expressly provided for in these Terms.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraud or fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law. These disclaimers apply to the fullest extent permitted by law.

LIMITATION OF LIABILITY

You expressly understand and agree that (to the fullest extent permitted by law) we shall not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), arising out of, or resulting from:

  • the use or the inability to use the Site or to make an Appointment;
  • the use of any content or other material on the Site or any website or websites linked to the Site;
  • the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from this Site;
  • unauthorised access to or alteration of your transmissions or data;
  • statements or conduct of any third party on this Site;
  • Affidea services featured on and/or sold on or via this Site; or any other matter relating to this Site.

In no event shall Affidea’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) exceed the amount paid by you to Affidea in relation to your Appointment. The accuracy of the information on this Site is not guaranteed and does not constitute business or other professional advice and is subject to change and therefore Affidea cannot accept responsibility for any loss, damage or expense incurred upon using the information.

These Terms do not affect Affidea’s liability for death or personal injury caused by its negligence.

MISCELLANEOUS

These Terms (including the Privacy Policy and, where applicable, the Site’s general Website Terms of Use) constitutes the entire agreement between you and Affidea and governs your Appointment through this Site, superseding any prior agreements between you and Affidea.

The failure of Affidea to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should give effect to the parties’ intentions as reflected in these Terms and the other provisions of these Terms should remain in full force and effect.

These Terms are to be construed in accordance with the laws of Ireland. In the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the courts of Ireland.

Comfort
The foundation upon which Affidea has been built is trust. Both doctors and patients know that we strive to provide the best standard of care, delivered by the best professionals with the most modern technologies. Patients trust and rely on doctors. Doctors trust and rely on us.
TRUST  
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Network
What’s Affidea’s secret to transforming the standards of healthcare service provision? Our people. Healthcare professionals that know what they are doing and care about what they do. They make us who we are today. And who we want to be tomorrow.
PEOPLE  
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Sharing
We implement the highest standards and procedures to ensure safety. Affidea is committed to becoming the first European diagnostic provider to shape a new paradigm in patient safety by introducing a company wide Dose Excellence Programme ensuring the right balance between dose and image quality.
SAFETY  
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Safety
Affidea has an extensive network of international affiliations with the world’s top medical institutions to ensure that our doctors always have immediate access to the latest medical knowledge, clinical guidelines and medical procedures in all Affidea medical centres in order to ensure the highest quality diagnostics and cancer treatment.
NETWORK  
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Trust
We know that hospitality is important.  We care about how you feel and want to make each visit  to an Affidea centre as comfortable as we can.  An exceptional patient experience is ensured by delivering a personalised service in modern and comfortable service settings where you feel safe and confident that you are receiving the highest quality medical care.
COMFORT  
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Technology
We develop and exchange best practice. Patients deserve to know what we do, how we do it and why we do it. The continuous improvement of all Affidea care delivery processes is achieved by capitalising on the company’s extensive experience in 14 European countries and an organised effort to share best practice to improve patient safety and patient experience.
SHARING  
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People
Technology has done more for health today than it has ever done and will do even more in the future. Affidea is committed to operating a best in class medical equipment base and maintain it’s long standing relations with major equipment producers to ensure our patients will always have access to the latest, most innovative and effective technology.
TECHNOLOGY  
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